rivacy Policy

Original Tree Services – Privacy Policy
Effective date: 9 July 2026

Original Tree Services respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect any personal information you provide when you contact us, request a quote, use our website or communicate with us by phone, email, contact form, Google Ads lead form or WhatsApp.

1. Who we are

Original Tree Services
Bedford, Bedfordshire
Website: www.originaltreeservices.co.uk
Phone: 01234 924964
Email: [email protected]

For the purposes of UK data protection law, Original Tree Services is the data controller of your personal data.

2. What information we collect

We may collect and process the following personal information when you contact us or use our services:

Your name
Phone number
Email address
Property address or job location
Details about the work you require
Photos, videos or other information you send to us for quoting purposes
Any information you provide in contact forms, Google Ads lead forms, WhatsApp messages, emails or phone calls
Website usage data such as IP address, browser type and pages visited where applicable

3. How we collect your information

We may collect your personal information when you:

Fill in a contact form on our website
Submit a Google Ads lead form
Call, text or email us
Contact us via WhatsApp or social media
Request a quote or book our services
Send us photos or details of tree, hedge, fencing or grounds maintenance work
Browse our website

4. How we use your information

We use your personal information to:

Respond to enquiries and provide quotations
Contact you about requested work
Arrange site visits and carry out services
Manage bookings, jobs and customer records
Send invoices or other service-related communications
Improve our website, advertising and customer service
Comply with legal or regulatory obligations

We do not sell your personal data to third parties.

5. Lawful basis for processing

We process your personal data on one or more of the following legal bases:

Legitimate interests – to respond to enquiries, provide quotes and manage our business
Contract – where processing is necessary to provide services you have requested
Legal obligation – where we are required to keep records for tax, accounting or legal purposes
Consent – where required, for example if you choose to provide information through certain forms or communications

6. Sharing your information

We may share your information only where necessary with trusted third parties such as:

Website hosting or website support providers
Email or IT service providers
Accountants or professional advisers
Payment, invoicing or bookkeeping providers
Subcontractors or suppliers where necessary to carry out the work you have requested
Legal or regulatory authorities where required by law

We only share the minimum information necessary and expect third parties to handle it securely and lawfully.

7. Google Ads lead forms and website enquiries

If you submit your details through a Google Ads lead form or a contact form on our website, we will use the information you provide to contact you about your enquiry, provide a quote, and discuss the requested work.

This may include contacting you by phone, email, text message or WhatsApp where appropriate.

8. WhatsApp and photos you send us

If you contact us by WhatsApp or send photos/videos of the work you need quoted, we will use that information only for the purpose of discussing, quoting or carrying out the requested work, and for related customer service and record-keeping.

Please avoid sending sensitive personal information unless it is necessary.

9. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes it was collected, including:

To respond to enquiries and provide quotes
To manage customer relationships and completed jobs
To meet tax, accounting and legal requirements
To resolve disputes or enforce agreements

Where information is no longer needed, we will delete or securely dispose of it.

10. Website analytics and cookies

Our website may use cookies or similar technologies to improve the website experience and understand how visitors use the site. This may include basic analytics information such as pages visited, device type and general usage data.

You can usually control cookies through your browser settings.

If the website uses tools such as Google Analytics, Google Ads conversion tracking or Meta tracking, you may also want a separate cookie notice or cookie policy.

11. Your data protection rights

Under UK data protection law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data in certain circumstances
Object to or restrict certain processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details above.

12. Data security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites and recommend that you read their privacy policies separately.

14. Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact: